Terms of Service – Perfect Gleam Cleaning Services

Effective Date: January 2025 Last Updated: January 2025 These Terms of Service (“Terms”) govern all cleaning and related services provided by Perfect Gleam Cleaning Services (“Company,” “we,” or “us”) to the “Client.” 1. Service Scheduling Services are provided on scheduled days and frequencies (weekly, biweekly, monthly, or one-time). Arrival times are approximate and may vary due to traffic or weather. Clients will be notified of any delays. 2. Communications Clients agree to receive SMS, email, and phone notifications related to scheduling, payments, and company updates. Opt-out is available upon written request. 3. Payments Payments are due at the time of service. Accepted methods: Zelle, Venmo, cash, or check. $25 returned check fee applies. Payments overdue by more than 3 days incur a 5% late fee. 4. Cancellations Over 24 hours’ notice: no fee. Under 24 hours’ notice: 50% fee. Same-day/no-show: 100% fee. Extended gaps between services may result in a surcharge or upgrade to Deep Cleaning. 5. Satisfaction and Refund Policy Cleaning is a personal service; refunds are not issued. However, if an area is missed, we will return to re-clean it at no extra cost. 6. Customer Responsibilities Clients must: Provide access to the property at the scheduled time. Secure pets, valuables, and firearms. Provide clean linens if bed changes are requested. Notify of specific products or preferences before service. 7. Limitations of Service Our team will not: Move heavy furniture or unsafe items. Clean pet waste, mold, blood, or hazardous materials. Use ladders higher than our company’s step ladder. Clean exterior surfaces except accessible ground-floor windows. 8. Liability and Insurance Perfect Gleam carries full liability insurance and bonds all staff. We are not responsible for: Pre-existing damage or wear and tear. Items improperly secured or mounted. Damage caused by client-supplied equipment. Clients must report any damage within 24 hours of service completion. 9. Valuables and Fragile Items Clients must inform us of valuable or delicate items before service. Perfect Gleam is not liable for items over $500 unless otherwise agreed in writing. 10. Photography and Quality Control We may take before-and-after photos for internal documentation, training, or marketing. Photos will never identify clients. Clients may opt out by notifying us in writing. 11. Termination Either party may terminate services with 30 days’ written notice. Immediate termination applies if repeated unresolved service issues occur. 12. Governing Law These Terms are governed by the laws of the State of Georgia. Any disputes shall be resolved in the courts of Georgia.